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MAC PREVIEW IS WRONG FOR PDF FILE DRIVER
MAC PREVIEW IS WRONG FOR PDF FILE FREE

You can check to see if your document contains macros by opening the document in its respective program going to View > Macros.

pptm) and macro-enabled documents may upload successfully, DocuSign does not technically support documents with macros. While documents with macro-intended file extensions are supported (e.g. Macros are commonly used in Microsoft Word® and Excel® documents. This tool allows you to send the document to a DocuSign envelope directly from your PDF or word processor software.

MAC PREVIEW IS WRONG FOR PDF FILE DRIVER

Use the DocuSign Print Driver t o upload the document: The Print Driver is a useful tool provided by DocuSign that often remedies this problem as well as many other file corruption issues.

MAC PREVIEW IS WRONG FOR PDF FILE FREE

If you do not have this tool, then you will need to re-scan the document using the tips above or use a free online optim izer -though we do not recommend uploading confidential documents to such free services

Use PDF optimization: This is a tool included with Adobe Acrobat Professional (version 8 and up) that will re-sample and compress the document, resulting in a reduced file size. Remember that if you have active form fields in your document, they will be flattened.

This will print the document to a new PDF and reduce the file size. Choose the option to Shrink to Printable Area and click Ok. You can do this by opening the file in either program, going to File > Print, and selecting Adobe PDF or Foxit PDF as the printer. Print the document to a new PDF: This option is supported by owners of Adobe Acrobat Professional® (paid) or Foxit Reader (free). Opening your PDF and saving it as a new file will remedy this. Save as a new PDF: Programs such as Adobe Reader®, Adobe Acrobat® and Foxit Reader® have a built-in ability to correct any PDF structure/metadata issues. Your file may be corrupted, which means there are metadata issues in the file that occurred during original document generation, scanning, or some other conversion process, has produced an invalid PDF (i.e., one that doesn’t conform to PDF structure standards). You see an error message pop-up that says, "Error uploading. Issue 1: Document upload error or an error occurred

Issue 5: PDF form fields load vertically (a.k.a.

Issue 4: PDF form field data is missing.

Cause B: Layered images and/or annotations.

Cause A: Document dimensions are too large.

Issue 3: Broken thumbnails, pages won't render, "page cannot be displayed".

Issue 2: Timeout during upload or an error regarding file size.

Cause C: Document is password-protected or secured.

Issue 1: Document upload error or an error occurred.

If you are having issues with document upload via API, see the resources available at the DocuSign Developer Center.īefore continuing, ensure the file you are uploading is supported by DocuSign: see Supported File Formats. The issues and solutions presented here are meant to help troubleshoot issues when uploading documents using the DocuSign web application only. For a shorter, quick-troubleshooting guide, read: Uploading Documents Quick Troubleshooting Guide. This article will help you diagnose and resolve common issues when uploading PDFs or other document types via the DocuSign web application. Issues Uploading Documents - Common Errors, Causes and Solutions Overview